AtriumBRIEFING
Daily briefingFRIDAY, APRIL 24, 2026 · 6:42 AM
Today

Three today. Ironbridge first.

Three accounts need you today. Call in this order; the evidence and the next action are below each.

  1. 01
    Ironbridge Capital.CRITICAL$148Krenewal in 18 days

    Usage dropped 62% since the Q1 CIO change; three support tickets on SSO errors this week; renewal 18 days out.

    CALL BY TODAY, 11 AM— Call new CIO — exec-sponsor pairing session
    Maya AlvesMaya
  2. 02
    Northline Logistics.AT RISK$62Krenewal in 42 days

    NPS dropped from 8 to 4 after the March incident; feature adoption of Rollouts at 12% vs. cohort median 45%.

    CALL BY TODAY, 2 PM— Schedule hands-on rollout training
    Daniel RodriguezDaniel
  3. 03
    Sable Capital.AT RISK$94Krenewal in 62 days

    Champion changed roles internally; usage stable but new point of contact hasn't been onboarded; audit log export asked for twice.

    CALL BY THIS WEEK— Onboarding session with Carla; pre-brief the audit-export launch
    Priya PatelPriya
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At-risk accounts · 6sorted by risk score
CRITICAL · RISK 87

Ironbridge Capital.

Usage dropped 62% since the Q1 CIO change; three support tickets on SSO errors this week; renewal 18 days out.

Maya Alves
CSM
Maya
Evidence
  1. Weekly actives down-62%
    62% drop over 3 weeks
  2. New CIO onboarded
    Jordan Ellis started Q1; no handover notes
  3. 3 SSO errors this week
    All from admin accounts; ticket #4112
  4. Renewal 18 days out
    No executive sponsor on Atrium side since CIO change
NEXT ACTION · TODAY, 11 AM
Call new CIO — exec-sponsor pairing session