AtriumBRIEFING
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CRITICAL · RISK 87

Ironbridge Capital.

Enterprise · $148K · renewal in 18 days

At-risk accounts · 1sorted by risk score
CRITICAL · RISK 87

Ironbridge Capital.

Usage dropped 62% since the Q1 CIO change; three support tickets on SSO errors this week; renewal 18 days out.

Maya Alves
CSM
Maya
Evidence
  1. Weekly actives down-62%
    62% drop over 3 weeks
  2. New CIO onboarded
    Jordan Ellis started Q1; no handover notes
  3. 3 SSO errors this week
    All from admin accounts; ticket #4112
  4. Renewal 18 days out
    No executive sponsor on Atrium side since CIO change
NEXT ACTION · TODAY, 11 AM
Call new CIO — exec-sponsor pairing session