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AT RISK · RISK 64

Northline Logistics.

Team · $62K · renewal in 42 days

At-risk accounts · 1sorted by risk score
AT RISK · RISK 64

Northline Logistics.

NPS dropped from 8 to 4 after the March incident; feature adoption of Rollouts at 12% vs. cohort median 45%.

Daniel Rodriguez
CSM
Daniel
Evidence
  1. NPS 8 → 4
    Post-March incident survey; admin respondent
  2. Rollouts adoption 12%
    Cohort median 45%; they're on the old flag workflow
  3. 2 tickets on migration
    Stuck on the flag → rollout migration
NEXT ACTION · TODAY, 2 PM
Schedule hands-on rollout training